e2bat Frequently Asked
Questions

e2bat requires a government-issued photo ID for KYC verification — a valid National ID card (NID), passport, or driving licence is accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photographs or scans. Most verifications are completed within 24 hours of submission during Bangladesh Standard Time business hours.

To reset your e2bat password, click "Forgot Password" on the login page and enter the mobile number or email address linked to your account. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact e2bat support at [email protected].

No — e2bat strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of the Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any pending bonuses or winnings. If you believe a duplicate was created in error, contact support immediately to have the duplicate closed.

You can request permanent account closure by contacting e2bat support at [email protected] with the subject line "Account Closure Request". Please withdraw any remaining balance before submitting the request. Alternatively, if you are closing the account due to gambling concerns, use the self-exclusion tool in your account's Responsible Gaming settings — this is faster and also suppresses all future marketing communications.

To deposit via bKash on e2bat, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a designated bKash merchant number and a reference code. Open your bKash app, choose "Send Money" or "Payment", enter the merchant number and exact amount in BDT, and use the reference code in the transaction note. Your e2bat balance is credited within minutes once the transaction is confirmed.

Nagad deposits on e2bat are processed in real time and typically reflect in your account balance within 1 to 5 minutes of a successful transaction. If your deposit does not appear after 15 minutes, do not repeat the transaction — instead, contact e2bat support with the Nagad transaction ID and the exact amount so the team can investigate and credit your account manually if required.

The minimum deposit on e2bat is ৳200 BDT regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer via Dutch-Bangla Bank, BRAC Bank, or City Bank. There is no upper limit on deposits, although very large transactions may trigger an additional verification check in line with e2bat's anti-money laundering procedures.

The minimum withdrawal amount on e2bat is ৳500 BDT. Withdrawals can be processed to bKash, Nagad, Rocket, or Upay, as well as directly to bank accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. Ensure the withdrawal destination is registered in your own name, as third-party withdrawals are not permitted under e2bat policy.

Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed within 30 minutes to 2 hours during standard hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, and other partner banks generally take 1 to 3 business days. Withdrawals submitted on public holidays in Bangladesh — including Eid or Victory Day — may experience slight delays and will be processed on the next working day.

e2bat does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider or bank may apply its own transaction fees — for example, bKash and Nagad have their own fee schedules for outgoing transfers. Always check with your payment provider beforehand. e2bat will clearly show the amount credited or debited without adding any hidden charges on its end.

Yes — e2bat offers a comprehensive cricket betting market covering BPL matches, including match winner, top batsman, total runs, and in-play live betting. Markets go live as soon as the official BPL fixture list is published. You can also bet on IPL, T20 World Cup, ICC events, and Bangladesh Tigers bilateral series. Visit the Cricket section of e2bat to see all available markets and current odds.

e2bat hosts slots from leading international game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library spans classic three-reel slots, video slots with bonus rounds, Megaways titles, and progressive jackpot games. All slot titles available on e2bat use certified random number generators (RNGs) audited for fair play. The Slots section is accessible on both desktop and mobile browsers without requiring an app download.

The e2bat live casino is powered by Evolution Gaming and Ezugi, streaming real-time table games — including roulette, blackjack, baccarat, and Dragon Tiger — from professional studios with live human dealers. Games run 24 hours a day, 7 days a week. A stable internet connection is recommended for the best experience. Live casino games require a funded e2bat account to participate; you cannot play with bonus funds on certain live tables unless the promotion specifically states otherwise.

Yes — e2bat is fully optimised for mobile play on both Android and iOS devices via any modern web browser. No app download is required; simply visit e2bat.im on your phone's browser and the site adapts automatically to your screen size. All features including deposits, withdrawals, cricket betting, live casino, and slot games are available on mobile. For the best experience, use a current version of Chrome or Safari with a stable 4G or Wi-Fi connection.

RTP varies by individual slot title — most games from Pragmatic Play and NetEnt available on e2bat carry RTPs between 94% and 97%, which is standard for the industry. Each game's RTP is disclosed in the game's information or paytable screen. RTP is a long-term statistical average and does not guarantee individual session outcomes. e2bat does not alter default RTPs set by the original game provider.

e2bat offers a welcome bonus to newly registered players on their first deposit — the specific bonus amount and match percentage are displayed on the promotions page at the time of registration. Bonuses are credited to your account automatically after a qualifying deposit is confirmed. Always read the full terms attached to any bonus before depositing, as wagering requirements and game contribution rates apply.

Wagering requirements define how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable funds. Slots generally contribute 100% toward wagering, while live casino and sports betting contributions vary by promotion. Full wagering terms are listed on each individual bonus offer page.

Yes — e2bat operates a tiered VIP programme that rewards consistent players with points earned on every real-money wager. As you accumulate points, you progress through loyalty tiers unlocking benefits such as faster withdrawal processing, higher deposit bonuses, dedicated account management, and exclusive promotions. VIP status is reviewed periodically based on activity. Contact support at [email protected] for more information about the current VIP tier structure.

Yes — all e2bat bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If the wagering requirements are not met within the validity window, the bonus and any associated winnings will be removed from your account automatically. The exact expiry date for each active bonus is visible in your account's Bonus section.

No — bonus funds on e2bat are subject to wagering requirements before they become withdrawable. Only after you have completed the full wagering requirement is the bonus amount converted to real cash that can be requested for withdrawal. Your real cash balance (deposited funds and verified winnings) is always withdrawable independently of any active bonus, subject to e2bat's standard withdrawal processing procedures.

e2bat uses 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and the site. Player funds are held in segregated accounts, and all financial transactions are processed through verified payment gateways. e2bat's games are sourced exclusively from internationally certified providers such as Pragmatic Play, Evolution Gaming, and NetEnt, all of which are independently audited for fairness. We recommend players always log in from a private, secure internet connection.

e2bat operates as an online betting platform serving the Bangladesh market and takes legal compliance seriously. We recommend all players satisfy themselves with the applicable laws in their jurisdiction before registering. e2bat enforces strict age verification (21+), anti-money laundering procedures, and responsible gaming standards. For specific legal questions, consult a qualified legal professional in Bangladesh.

The minimum age to register and play on e2bat is 21 years. This applies to all betting products including cricket, live casino, slots, jackpots, and all other wagering activities. Age is verified at registration using government-issued ID documents, and any account found to belong to someone under 21 is closed immediately with any funds returned to the original payment source.

You can activate self-exclusion directly from the Responsible Gaming section in your e2bat account settings. Choose a period — 6 months, 1 year, 2 years, 5 years, or permanent — and confirm. The restriction takes effect within 24 hours, during which all betting and deposit access is suspended and your account is removed from marketing lists. If you need immediate assistance, email [email protected] and our team will expedite the process.

e2bat customer support is available 24 hours a day, 7 days a week, including public holidays in Bangladesh. The primary contact channel is email at [email protected]. When contacting support, include your registered username, the nature of your query, and any relevant transaction IDs or screenshots. Most queries are resolved within a few hours. For responsible gaming emergencies, state "Responsible Gaming" in your email subject line for prioritised handling.